Stay Safe – Stay Well @ The Nai Harn

For more than 30 years since the opening of this iconic property, and more recently since the re-birth as The Nai Harn, our loyal guests have entrusted us with their care and safety. As we navigate through these unprecedented times, we remain deeply committed to the wellbeing of our guests and hosts alike. Today, this means keeping you safe by partnering with professional experts, setting new standards of safety and introducing enhanced protocols and procedures which will address our new reality. All throughout, the open-air layout of all areas in the resort, the spacious and breezy guest corridors, expansive guest rooms and even larger terraces, have been a unique selling point and even more so now, are important and safe-guarding features in these times. Even though we do not know what tomorrow brings, please be assured that we are looking ahead, through and past the current times, to ensure that you will always be looked after with the highest level of care and comfort. Stay safe – stay well @ The Nai Harn.

As a member of Leading Hotels of the World, a collection of more than 400 authentic and uncommon luxury hotels in over 80 countries, we are receiving advice and guidance in the form of Best Practice Guidelines. These have been developed exclusively for The Leading Hotels of the World members with the assistance of Dr. Michael Kotler of RemoteMD, Dr. Alan Neuman of ProHealth Environmental, and John Kosmeh Ph.D., a Federal Emergency Management Agency (FEMA) Emergency Response Trainer.

Further, all our protocols are aligned with the expertise and guidelines from the WHO, Thai Ministry of Health, Thailand’s Department of Disease Control, local health and government authorities and in cooperation with ECOLAB, the global leader in water and hygiene technologies and services. Enhanced hands-on training, dedicated on-property hygiene committees ensure initial and continued compliance.

Overview

  • Physical distancing
  • Hand hygiene, including proper handwashing & hand sanitizer stations
  • Mandatory temperature checks for all guests and employees
  • Masks provided to all guests and worn by all employees
  • Increased cleaning & disinfecting frequency, with continued use of ECOLAB approved and provided disinfecting chemicals
  • Formal cleaning & disinfecting audit program conducted by ECOLAB

Reservation

  • For more confidence in your booking, flexible rates are always available, allowing change or cancellation up to 24 hours in advance of arrival
  • Visit www.thenaiharn.com for the most up-to-date information on our cancellation policies

Pre-Arrival

  • Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, online check-in, hotel services & amenities, fast checkout, and more
  • Guests encouraged to use pre-arrival communications to reduce contact upon arrival

Arrival

  • Temporary suspension of valet parking in favor of self-parking
  • Increased frequency of bell cart cleaning & disinfecting
  • Hard-case guest luggage disinfected and/or disinfecting wipes made available to guests

Welcome & Check-In

  • Guest Services Agent offers hand sanitizer and mask upon arrival and manages queues to promote physical distancing
  • Mandatory temperature checks for all guests
  • Adjustments to front desk to promote physical distancing
  • Guest Service Agents wearing face shields
  • Shift to low- or no-touch payment where possible
  • Guestroom keys disinfected
  • Welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces

Public Spaces

  • Hand sanitizer stations in key areas throughout hotel
  • Increased frequency of cleaning and disinfecting with ECOLAB provided chemicals, with special attention to high-touch points
  • Lobby seating area rearranged to facilitate physical distancing
  • Signage and markers communicating physical distancing protocols in public spaces

Elevators

  • Signage to indicate maximum occupancy to promote physical distancing
  • Increased frequency of cleaning and disinfecting with ECOLAB-provided chemicals
  • Hand sanitizer available outside elevators

Public Toilets

  • Hand sanitizer provided at all wash basins
  • Frequent high-touch disinfecting with ECOLAB-provided chemicals

Guest Room

  • All guest rooms are spacious with our large signature terrace open space, thus, guaranteeing maximum air circulation with minimal risk of contamination
  • Air-conditioning is provided via individual split-type units, thus eliminating any cross-contamination
  • Avoid assigning connecting rooms to parties not traveling together, whenever possible
  •  “Stay Safe – Stay Well kits” provided in each room (masks, hand sanitizer and disinfecting wipes)
  • Tea/coffee maker disinfected between each use
  • Removal of: pens & stationery, hotel collateral, print magazines, alarm clock, etc.; items available upon request, and disinfected between each use
  • Guest requests carried out in a thoughtful manner with guests’ safety top of mind
  • Proper hand washing procedure notes in guest bathroom

Housekeeping

  • 48 hour “resting period” between guest stays, followed by cleaning and disinfection
  • No housekeeping service while guest is in room
  • Enhanced focus on disinfection of all guest room touchpoints, plus a continuation of extensive training
  • Continued use of ECOLAB-provided disinfecting chemicals

Restaurants

  • All our restaurants are open-air and therefore guarantee natural air circulation with minimum risk of contamination
  • Hand sanitizer and mask offered upon arrival
  • Mandatory temperature checks for all diners
  • Seat allocation to promote physical distancing
  • Shift to disposable menus and/or disinfection between each use
  • All menus available to download via QR Code
  • Change of items/disinfection of all touchpoints on table between diners
  • Increased frequency of cleaning and disinfecting for both front and back of house with ECOLAB-provided chemicals

In-Room Dining

  • Contactless option for drop-off and pick-up at door
  • Shift to disposable accompaniments, such as salt and pepper, etc.
  • Removal of additional tray accessories when order is delivered (i.e. flower vase, etc.)
  • Trays disinfected between each use

Swimming Pool

  • Physical distancing maintained via signage, placement of chairs and umbrellas, and revised occupancy limits
  • Lounge chairs and sun umbrellas disinfected after each use
  • Hand sanitizer station available
  • Increased frequency of cleaning and disinfecting with ECOLAB-provided chemicals including public areas, restrooms and towel desk

Gym

  • Hand sanitizer dispensers and disinfecting wipes available throughout facility
  • Physical distancing maintained via signage and markers
  • Increased frequency of cleaning and disinfecting with ECOLAB-provided chemicals

Spa

  • All procedures as outlined by the Thai Ministry of Health
  • Revised menu of services
  • Offering of hand sanitizer and mask upon arrival at the spa
  • Mandatory temperature checks for all guests
  • Physical distancing maintained via signage, placement of furniture
  • Gloves changed and hands washed before and after each treatment, at a minimum
  • Increased frequency of cleaning and disinfecting with ECOLAB-provided chemicals
  • Signage and markers communicating physical distancing protocols in public spaces

Meetings & Events

  • Offering of hand sanitizer and mask upon arrival and managing physical distancing
  • Mandatory temperature checks for all attendees
  • Event set-ups to facilitate physical distancing; use of outdoor space whenever possible
  • Hand sanitizer stations in key areas throughout event spaces
  • All food and beverage offerings served in individual servings; no buffets
  • Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with ECOLAB-provided chemicals

Checkout

  • Keys may be left in room or in checkout box in the lobby, to be disinfected
  • Promote email invoice

Employees

  • Mandatory temperature checks for all employees upon arrival on duty
  • Masks worn by all employees
  • Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
  • Physical distancing observed in all employee areas, including dining areas and in hotel communication sessions
  • Adjusted shift start times to promote physical distancing of employees
  • Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with ECOLAB-provided chemicals
  • Signage and markers communicating physical distancing protocols throughout employee areas

The above represents a sampling of the new health & safety measures being implemented at The Nai Harn Phuket. This list is not intended to be all-inclusive, but to offer an overview of how The Nai Harn is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the WHO, Thai Ministry of Health, Thailand’s Department of Disease Control, local health and government authorities.

Updated 20 July 2020