CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICY
The Nai Harn is committed to maintaining the highest standards of corporate social responsibility in our business activities. We work hard to make every guest feel welcomed and respected, most importantly, we believe this spirit should be alive in the communities where we work and live. One of our core guiding principles is ‘integrity’, where our team members carry out their duties with honesty, care and pride.
We understand the importance of practicing and advocating good sustainable environmental, employee development, health & safety practices which reflect the expectations and desires of our guests, associates, business partners and stakeholders. In addition, we celebrate and seek diversity in all aspects of our business to ensure the business operations reflect the diverse community of the world in which we operate. The company endeavors to facilitate livelihood opportunities and socio-cultural development in areas of its operations.
To meet this commitment, our CSR efforts are focused on these three main areas: Supporting and making a positive impact in our local communities Implementing environmental and green initiatives Creating opportunities for career development and inculcate service excellence to keep pace with shifting industry and corporate goals
SUPPORTING AND IMPACT IN OUR LOCAL COMMUNITIES
As part of our continuous effort to integrate Corporate Social Responsibility values in our business, The Nai Harn implemented a range of new CSR activities over the course of 2018. One of the new ideas is the introduction of The Giving Bag, a concept created by two students from Cornell University School of Hotel Administration and implemented in a number of hotels worldwide. Rather than leaving behind items, hotel guests are invited to place unwanted items into The Giving Bag, which will be donated to a charity of choice. The charity The Nai Harn has chosen to support is The Phuket Sunshine Village, a local foster home for children in need. The cloth bags are specially made from discarded bedroom linen, stitched together by local Phuket ladies who were commissioned by The Nai Harn for their handiwork.
ENVIRONMENTAL AND GREEN INITIATIVES
Outside the hotel itself, the staff team at The Nai Harn regularly organizes and participates in environmentally and socially conscious activities and events, including mangrove planting days, and beach clean-ups.
Ongoing green initiatives at The Nai Harn include the use of natural fertilizers in the garden, which is made from a mix of compost and effective microorganisms and produced on-site using fruit peels and wet waste.
Eco-friendly cleaning products are also utilized and all the guest rooms, suites and public areas are fitted with energy-saving bulbs or LED lighting. For water conservation, the bathrooms feature low- flow shower heads and faucet aerators. All the toilets have dual flush functions.
Grey water is used for the plants in the resort’s gardens. Flora such as bougainvillea trees are not only chosen for their colorful hues, but also for their low water consumption.
The Nai Harn has replaced its plastic bottles to glass bottles in the rooms, plastic straws with paper straws and also switched all the plastic stirrers used in the hotel bars to glass ones. To minimize the distance between farm and table, the resort team plants and maintains its own on-site vegetable and herb garden. Plants such as Pandanus amaryllifolius are grown for decorative purposes, as well as used as ingredients for desserts.
FAIR EMPLOYMENT PRACTICES
The hotel adopts fair employment for all job applicants and team members. All team members are treated fairly and with respect which is one of the key principles of fair employment. We believe that the effective implementation of fair employment will create a more harmonious and progressive work environment within our organization.
CREATING OPPORTUNITIES FOR CAREER DEVELOPMENT AND SERVICE EXCELLENCE
To drive the hotel’s standards of service excellence and motivate our team members to move forward and beyond, we are committed to retaining and developing them by providing a host of comprehensive internal and externally conducted training activities, such as Skills Redevelopment Programme, to enhance their expertise and perform to their fullest potential. We strongly believe in grooming talents within the organization and this remains an essential part of our long term strategy.