Q & A

How far is the hotel from Phuket International Airport?

It is only a one hour drive or 48 km away from the Nai Harn

Does the hotel arrange airport transfers?

Yes we do. Please advise us on your flight details and we will send you transportation options to choose from.

Can guests hire a car and driver to explore the surroundings? Is it possible to organize through the hotel?

Yes, this is possible. The cost for a Toyota Camry is starting from THB 700 per hour (including driver) with a minimum charge of 3 hours. A Mercedes Benz E Class will be starting from THB 1,000 per hour with a minimum of 3 hours.  Please contact our reception for more information and pricing.

What is Airport Fast Track Service? How much does it cost?

Fast Track Services can be booked separately for both arrival and departure.  If on arrival, there will be a personalized customer service staff to meet you at the arrival hall, then lead you through the fast lane at immigration and assist with luggage collection and meeting with our airport representative who will bring you to the waiting limousine. If on departure, then you will have access to the special lounge and again fast track immigration.

The cost is THB 2,000 per person for arrival and THB 2,500 for departure (Price valid until October 2023 only)

Does the hotel offer Half Board and Full Board options? How can I book them?

Yes we provide both of the above options. Please contact our reservation department directly.

Can a late check – out, or early check – in be arranged?

Late check-out or early check-in can always be arranged, depending on occupancy and availability. When you make your reservation with the resort please advise us on your flight details and we will try our best to accommodate your request. Please note that additional cost may apply.

What are the hours for breakfast?

Our breakfast is served at Cosmo Restaurant and open from 6.30 am until 10:30 am, as we care you have some extra time in the morning to sleep.

Can the bed configuration be two separate beds instead of one king bed?

There are Twin Beds available throughout all room categories (except the Royal Ocean View Suite). You can request depending on the way you like to book. If you book directly with the resort, simply let us know of your request.

How is the Nai Harn beach condition?

We think one of our guests described it the best  – Nai Harn is a superbly spotless and sandy beach, tucked away between grassy hills and tiny islands and popular among locals. More laid back than west coast touristy spots it still holds on to its original feel. Just 800 metres long the protected bay offers great anchorage for sailing boats and luxury yachts in the high season. The sand appears to go on forever even (or especially) when the tide is low. In the green season waves pick up and on a windy day it is great for surfers and even kite surfers. Life guards are also stationed along the beach

How hard is to access the beach from the hotel?

Our resort is built against a mountain and that is why all our rooms have sea views. Access to the beach is by walking to our beach restaurant Rock Salt which is 50 meters away from the reception, where you have steps going down to the sandy beach.

Are there any water activities?

The resort offers its guests complimentary kayaks, stand up paddle boards and snorkeling equipment. There are (luckily) no motorized water sports on Nai Harn Beach.

Does the hotel have sun loungers on the beach?

Due to current regulations, sun loungers are only allowed in a 10% zone of the beach. This zone is operated by local vendors who rent them against a fee. We have beach butlers station at the entrance to the beach who assist our guests in setting up an umbrella, padded mats and towels. In addition we offer these comfortable air loungers which are fun to use.

Are there other eating options around the area?

There are a few local, beach style restaurants within walking distance from the resort. Within 5 minute drive from the resort (or 15 minutes by bicycle, which we rent to our guests complimentary) there are many bars and restaurants with Thai and International cuisine.

Are there any other attractions in the area?

Yes the hotel is only minutes away from the most beautiful view point on the island called Promthep Cape. You can also visit two other hidden and very pictorial beaches near the resort, called Ao Sane and Ya Nui.

Does the hotel provide excursions?

Yes, we have an excursion desk at reception where you can choose from many options. You can also contact our reservation team and they will send you detailed list shall you decided to book a tour in advance.

Does hotel provide babysitting service?

Yes, we can arrange babysitting service for our little guests upon prior notice. Please contact our reservation team if you would like to book it in advance.

Will I find the best rate if I will book via the hotel website?

We guarantee the best rate if you book directly with us. If you will find cheaper elsewhere, we are happy to honour that rate for your booking.

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