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Cancellation and Change Policy
We kindly ask our guests to give a minimum of 5 hours’ notice for changes or cancellations. We regret that a cancellation fee of 50% will be charged for notice given less than 5 hours prior to the booking and a full cancellation fee of 100% will be charged for a no show. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation. Check-in We encourage you to arrive at least 30 minutes prior to your scheduled treatment to allow time to check-in. A hot shower is recommended prior to your spa treatment to make the experience enjoyable. Arriving late will limit the time of your treatment. Your treatment will end on time in order for the next guest is not delayed.
Upon arrival to The Spa at The Nai Harn, you will be asked to complete a health form to assist Spa therapists in providing you the best experience possible and to assure your safety and comfort. We encourage you to disclose any pertinent health conditions that may affect your spa experience.
Help us keep The Spa at Nai Harn a sanctuary of tranquility and relaxation. Please respect the quiet and privacy of other Spa guests by refraining from using all electronic equipment, including cameras and cell phones, while at Spa at The Nai Harn. We also ask that you speak softly or simply enjoy the silence. Spa at The Nai Harn is a non-smoking facility.
Safety & Convenience
It is recommended that you leave valuables in your room guest safe. The Spa at The Nai Harn does not take any liability for loss of any valuables. For your convenience Spa at The Nai Harn provides towels, slippers, shower caps and all pampering amenities. During all treatments your body will be properly draped for privacy.
Service Charge & VAT
10% of service charge and 7% of VAT included in all prices. For more information and enquiries call The Spa at Nai Harn 076-380200 Ext: 8801